01 · Launch Preview
All current tools are available locally.
PixPress+ currently offers browser-local conversion and production tools in Launch Preview. Accounts, Checkout, payments, and paid entitlements are not live. If a browser capability is unavailable, PixPress+ should show a clear local fallback or limitation rather than upload a file elsewhere.
02 · Local troubleshooting
Start with the browser and file limits.
For conversion issues, try a current browser, reduce the batch size, use Safe performance mode, or retry only failed files. Supported formats and safety limits are shown in the Studio. Refreshing the page or clearing browser storage can remove browser-local settings, recipes, and optional activity history.
03 · Privacy questions
Do not send your source files for support.
PixPress+ is designed so support does not need a copy of your images. When a formal support channel is launched, it should request only the minimum technical context needed to diagnose the issue and must not request image files, filenames, metadata, thumbnails, or ZIP contents.
04 · Future billing support
Billing help begins only after billing exists.
Before any paid launch, PixPress+ will publish a verified support contact, response expectations, cancellation instructions, refund policy, and secure account/billing paths. No current page can activate an account, accept payment, or manage a subscription.
05 · Planned contact
Support is being prepared for a U.S. launch.
PixPress Plus is preparing its U.S.-only launch from Los Angeles, California. The planned customer and billing contact is support@pixpressplus.com. The mailbox must be configured and actively monitored before this page is made effective for customers.
Do not send source images, file names, metadata, thumbnails, ZIP files, passwords, payment-card information, or Stripe secrets to support. This staged page remains operational copy for review, not a live support commitment.